PRACTICAL GUIDANCE
Choosing online booking
Start with your appointment rules, then compare the tools.
Discuss your projectEDITORIAL DRAFT · 2 OCTOBER 2026THINK IT THROUGH
Before you decide.
List appointment lengths, buffers, locations and staff availability before selecting a provider. Decide how cancellations, deposits and no-shows are handled. Compare the total subscription and payment costs, supported languages and the customer journey on a phone. Check how you export bookings and customer data, what happens during an outage and whether the website should link to or embed the booking flow. Give staff a realistic trial before committing.
01
Describe services, staff and availability
02
Check deposits, cancellations and reminders
03
Test data access and the mobile booking journey
04 / LET’S MAKE SOMETHING USEFULWhat’s your
What’s your
next move?
Bring an idea, a problem, or a process that could work better.